New contract win provides crucial primary care support

Sewell Facilities Management has been awarded a new contract to provide crucial behind-the-scenes support within the brand new, state-of-the-art health facility, West Hull Health Hub.

The team has a long-standing relationship with Citycare, providing a number of facilities management services within Citycare’s existing 13 health centres across the city.

Now, as the relationship continues to grow, Sewell Facilities Management has been appointed to take on the planned preventative maintenance, as well as 24/7 reactive maintenance and emergency callouts, at the West Hull Health Hub which opened to patients just before Christmas.

The health centre is the new home for Modality Partnership Hull, a practice which has been residing at the dated Springhead Medical Centre for almost seven decades. An anticipated increase in patient numbers and huge challenges to integrate services in the right location saw the practice limited to just GP services without scope for expansion at the current premises.

Facilities Management will be dealing directly with Modality – a brand new client – throughout the contract under a new delivery model.

The new £8 million West Hull Health Hub will now integrate services under one roof within the community with the aim of limiting the need for hospital admission or care.

The two-storey building has 32 clinical rooms, including GP and nurse consulting rooms, treatment rooms, clinical support areas and office accommodation, as well as a reception and waiting area, a wheelchair accessible lift, baby changing area and buggy parking, a pharmacy and adjacent car park.

Paul Marshall, Sewell FM’s Operations Director said: “We have an excellent relationship with Citycare and its staff through our work on many health centres across Hull and we’re delighted to be adding this beacon of future primary care services to our portfolio.

“Working collaboratively with Citycare, its partners, and the health centre’s sole tenants, Modality Partnership, we’re pleased to have come up with a solution to ensure they have peace of mind around the clock whilst they settle into their brand-new building and beyond.”

Sophie Marshall will be the Facilities Manager acting as the key account holder for Modality, she said:

“It’s great to be working directly with Modality Partnership Hull – a new client for us on the 14th health centre in our portfolio.

“When works first began, I would go to site every three weeks to get an understanding of the layout and space utilisation, working closely with Sewell Construction to create a bespoke package for the client ready for when they needed it.

“The best customer service will be provided around the clock – especially as they’re still settling into their new facility!”

Sophie will be responsible for our team of trusty FM engineers who will be servicing the site, whether that be planned maintenance, or reactive works, whatever Modality needs, whenever they need us.

Citycare has previously delivered 13 health centres under the NHS Local Improvement Finance Trust (LIFT) programme, transforming Hull’s healthcare estate, and improving access and facilities for tens of thousands of patients across the city.

Now, as West Hull Health Hub becomes the 14th building in Citycare’s health portfolio, delivered in partnership with NHS Hull Clinical Commissioning Group (CCG) and primary care providers, a new model of delivery has been utilised to deliver the latest health estates transformation in Hull for the first time.

Dave Barley from Citycare, said: “We’re really pleased to be working with Sewell Facilities Management again. They do a fantastic job and always respond in a timely manner, which is extremely important to us.

“It’s essential for us to keep our estates safe and compliant, and we know this will be achieved with them.”