“Being empathetic and observant is vital to being able to notice changes in the behaviour of others and offer support.”

Managing Director, Martin Stead, joins fellow FM organisations and Bradford Keen in this month’s Facilitate Magazine to discuss the impact of COVID-19 on the workplace and how empathy, emotional intelligence and soft skills have become vital in how the workplace and facilities managers work with their teams and their customers, as uncertainty brings these to focus.

To read the full article, please click here.