Challenge:
Serving more than four million customers every year, Sewell on the go is always open, making sure communities and customers have everything they need to keep going, at home or on the move, day or night.
With 13 sites across Hull and the East Riding, reliable facilities management support was needed around the clock to ensure everything runs smoothly.
Lifecycle, maintenance and longevity of the sites and their equipment needed to be considered and structured, with streamlined processes in place.
The business required a seamless system which records work carried out on every site, when it was completed, and when services or checks are next needed.
Solution:
The Sewell Facilities Management team had lengthy discussions with Sewell on the go staff across the sites, creating a package which suited the business.
An example of the work includes monitoring the chillers and freezers on each site, including their history, how many times they have been repaired, and looking at whether it is more cost-effective to purchase new products and when.
Maintenance programmes and equipment checks are mapped out accordingly for each site, along with other services such as cleansing the drainage systems.
Results:
On hand 24/7, help is no more than 30 minutes away from all 13 Sewell on the go fuel and convenience stores, and servicing and checks of equipment, including freezers and fridges, are regulated in a more structured manner.
Flexible and collaborative working is achieved through a full facilities management package tailored to the needs of the business, which also includes:
We run a 24-hour business and the teams from Sewell Facilities Management are there for us without hesitation whenever we need them. They are very proactive and we know we’re in safe hands."
