Creating a soft landing for new tenants


Challenge:

The Jean Bishop Integrated Care Centre is a new health facility for elderly and frail people in Hull. Delivering integrated health and social care services, the centre aims to reduce hospital admissions, enabling residents to keep fit, healthy and living independently in their own homes.

Sewell Facilities Management has a proven track record for delivering high quality reactive and planned maintenance across the NHS Local Improvement Finance Trust (LIFT) estate in Hull and was appointed to deliver their services at the new integrated care facility.

 

Solution:

Sewell FM had already been involved in the design process with the client and Sewell Construction before delivery, meaning the team was familiar with the assets in the building and was able to provide assistance in adding to the longevity and sustainability of the new centre.

Working alongside the construction team, we made sure that as the building approached completion, a ‘soft landing’ process was implemented, which aims to provide a smooth and simple transitional period for the client during handover, as well as staff and building users moving in to the building.

We developed and followed a 10 week countdown to the completion of the building, working with all necessary teams to ensure all systems were operating, maintenance schedules were set up and the wider team was fully trained and familiar with the building to begin assisting with FM support.

 

Results:

Staff and patients were successfully moved in on time.

We now have a 25 year maintenance contract in place at the Jean Bishop Integrated Care Centre, covering services from building maintenance works to grounds maintenance.

Sewell FM now looks after 13 Local Improvement Finance Trust (LIFT) estate buildings across Hull.

30mins

response
time

100%

planned maintenance
completion in 2017

97%

cleaning
audit score

100+

team of people
focused specialists

8500

reactive tasks
completed in 2017